• Delivery typically takes 5-7 business days, excluding the time required for order processing, which may take up to 5 business days depending if it’s special order (not including weekends or federal holidays).Once your order has been handed over to the courier, you will receive a tracking number to monitor its’ progress.

• Once your package has been transferred to the courier, responsibility for its’ delivery lies with the courier. If any issues arise, such as delays or non-delivery, it is the customer’s responsibility to contact the courier directly to resolve the matter.

• Pao Tops is not responsible for lost or damaged products once they have been handed over to the courier. If your product arrives damaged, please contact us within 3 days of delivery so we can assist you in filing a claim with the shipping provider.

• Refunds are not offered; instead, store credit will be provided. To process a return, the item must be returned within 7 days of the package’s delivery. After this period, Pao Tops will not be responsible for any issues.

• All items are carefully inspected prior to packaging to ensure they are in perfect condition. If you need to make a return, the item must be in its original, unused condition.

• Please note that all items marked as SALE are final sales and are not eligible for returns or exchanges.

Si necesitas consultar la política en español, te invitamos a enviar un correo electrónico a paotops.info@gmail.com. Con gusto te la proporcionaremos en tu idioma.